Returns

We are committed to make shopping at Mountain Style Decor a pleasant experience.  If you are unhappy with our product(s), simply call or email us and ship the product back to its point of origin.  Due to the fact that most all of our products are handcrafted after they are ordered, we must charge a minimum restocking fee of 10%.  Therefore, after the product(s) has been returned, a refund less the shipping & handling and restocking fees will be promptly refunded to your credit card.

If a customer suspects a product has a manufacturer's defect or there are products and/or pieces missing, notify Mountain Style Decor as soon as possible.  Arrangements will then be made to return, replace and/or ship appropriate item(s).

Regretfully, custom orders may not be returned for other than manufacturer's defects.

Shipping

All our mechandise is shipped directly from the manufacturer to the customer.  Although some products may be in inventory, all of our products are handcrafted, which can take from 1-4 weeks to make and another 1-2 weeks in shipping time.  Most of our larger items such as furniture are shipped ground freight.  Most other items are shipped UPS Ground.  Shipping time for these methods averages 5-7 business days.  Due to the location of our manufacturers, shipping options are very limited.  We do not regularly offer express shipping.  If needed, please call and we will try to make appropriate arrangements.   

Freight Shipment/Delivery

Furniture and other large product items will be shipped by a freight carrier.  Due to the volatile nature of freight delivery rates, we must negotiate this rate after the product is ordered.  For this reason, orders for products that must be shipped by freight may incur additional shipping charges.  If additional shipping charges apply, we will contact the customer as soon as we have the freight rate and finalize or cancel the order based upon the customers wishes.    

Once a product is shipped, the freight carrier will call and schedule a delivery window.  It is important to remember that our shipping costs are based upon curbside delivery.  The customer is responsible for moving products ordered into the house and setup, if required.  Customer's must also carefully inspect freight delivered merchandise for damages prior to signing the bill of lading.  All damages or suspected damages incurred during shipping must be noted on the bill of lading and subsequently claimed with the carrier.  If a customer signs the bill of lading without noting shippping  damages/suspected damages, it is highly unlikely that we will be able to collect damage reimbursement from the carrier.  

  General

All of our lighting products are UL listed for safety and reliability.  Lighting products designed for permanent placement, i.e. direct wired or hardwired, should always be installed by a licensed electrical contractor.